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We are currently in the process of moving our retail store! We will continue to ship online orders in the mean time. 

Stay tuned for updated information.  

For questions or concerns, email us at sales@raincitystudio.com

© 2018 by Rain City Studio

Copyright 2019 Rain City Studios. All Rights Reserved.

Wholesale Policies

Please note that our products are offered at wholesale cost to retailers with a valid sales permit ID for the purpose of resale only. Generally, our wholesale products are priced 50% below our MSRP. Due to these savings, we have criteria that must be met in order to open a wholesale account:

You must complete a wholesale account application, providing your EIN, and Sales & Use Tax ID.

Your store must meet the standards of the Rain City Studio brand and not dilute the image we promise to uphold for our wholesale family.  Please note:  If your brand isn’t right for our label – we do offer private label as an option.  Please get in touch with us via email for more specifics.

Accounts will be reviewed annually. We reserve the right to cancel an account if Rain City Studio goods are not being well maintained or displayed or if ownership of the account changes. Duplication or adulteration of products or packaging is strictly prohibited. Rain City Studio does not allow our products to be sold on any type of auction site. Rain City Studio products can only be sold at physical location provided to Rain City Studio at the time of order, and soaps must be sold under and by the company whose TAX ID number is on file. Rain City Studio products cannot be sold at temporary locations not previously approved by Rain City Studio (such as art & craft festivals) without prior approval. Rain City Studio products cannot be sold at consignment shops, second hand stores, or stores that contain previously owned products without prior approval. We reserve the right to limit or discontinue the selling of our products to parties with sales and distribution strategies not compatible to those of Rain City Studio.

RETURN POLICY: Rain City Studio will accept returns within 5 days of order delivery.  There is a 15% restocking charge for all returned orders.

Order Fulfillment: Fulfillment can take up to 5 weeks depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 2 weeks unless expedited shipping is selected. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply.

 

Shipping & Handling: The shipping charges will be charged separately with the total being provided after we have everything boxed.  We’ll give you an estimate with your order. All orders will have Delivery Confirmation added. Orders shipped via UPS will require mandatory insurance based on the wholesale value of the order. If you would like us to use your shipping account, please include all necessary acct info. Rain City Studio reserves the right to refuse any order felt to be fraudulent.

Wholesale Payments: Orders must be paid for in full in U.S. currency prior to shipment. At this time, we do not offer payment terms (Net 30, 60, 90, etc). We accept all major credit cards including AMEX, checks (with a 10 day hold for processing), cashier’s checks, and US money orders. Returned checks due to insufficient funds will be charged a $25 fee.

Wholesale Returns & Restocking Fees: We stand behind our products and want to maintain a great relationship with our retailers. After all, you’re family. All retail orders come with a 5-day money-back guarantee. Items must be in resalable condition. Simply return the merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. Shipping & handling charges are not refundable, and a 15% re-stocking fee will be deducted from the re-fund.

Lost, Incorrect or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to Rain City Studio within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through delivery confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given.

Canceling/Changing Your Order: Due to our size and efficient fulfillment, we move pretty quickly, so we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.

Display: It is your responsibility to maintain a clean environment and replace tester products as needed. Failure to maintain a clean display and products can result in termination of your wholesale account. If you need ideas or want help with better ways to make your displays better – reach out to us at sales@raincitystudio.com

 

Privacy Policy: We hate spam as much as you do and will never share your information with anyone. It is for our eyes only. The only automatic subscription is for our resellers who will be added to a reseller list to be notified of any important changes in policies, line sheets updates, and things of similar important nature that directly effect your account and sales. Sensitive information entered online is encrypted and transmitted using Secure Socket Layers.

Territory Limitations: The sale or distribution of Rain City Studio products outside the United States or to a third party other than an end consumer is strictly prohibited unless specifically approved in writing by Rain City Studio. Rain City Studio reserves the right to cancel or limit the sale of its products to parties whose sales and distribution strategies are incompatible with those of Rain City Studio.

Internet Retailer Requirements: Resellers must have privacy and customer service policies, as well as overall business ethics that are compatible with those of Rain City Studio. It is crucial that the Rain City Studio family remain a reputable and trusted brand. All internet resellers must have a web address of their own to sell Rain City Studio products. You may not use a subdirectory of another company’s URL, such as an Amazon.com storefront. Additionally, you cannot sell products through any online auction site such as eBay. All Rain City Studio material, including text from our website, ads, catalog, and other written documentation, may be used only with the express written consent of Rain City Studio. Rain City Studio will review your website prior to setting up an account and reserves the right to refuse sales at its discretion. Rain City Studio will also review your site periodically to ensure ongoing compliance with this policy.

 

By placing a wholesale order, you are stating that you understand and adhere to all policies set forth by Rain City Studio.

Third Party Disclosure

We don't sell, trade, or otherwise transfer to outside parties your personally-identifiable information unless we provide you with advance notice. 

Third-party vendors like Google use first-party cookies (such as the Google Analytics cookies) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. You can also opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule. It spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped, and spells out tough penalties for violations.

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions.
      • Process orders and to send information and updates pertaining to orders.
      • We may also send you additional information related to your product and/or service.
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:
      • We do not use false or misleading subjects or email addresses.
      • Identify the message as an advertisement in some reasonable way.
      • Include the physical address of our business or site headquarters.
      • Monitor third-party email marketing services for compliance, if one is used.
      • Honor opt-out/unsubscribe requests quickly.
      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can
      • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

sales@raincitystudio.com

Last Edited on May 15, 2019

Privacy Policies